Effective Date: January 2026
NinjaPipe CRM (“NinjaPipe”, “we”, “our”, or “us”), headquartered in Melbourne, Australia, provides customer relationship management solutions through our web platform (ninjapipe.app), website (ninjapipe.com), mobile applications for iOS and Android, and connected APIs and integrations. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
By accessing or using NinjaPipe CRM, you agree to this Privacy Policy. If you do not agree, you should not use our services.
Scope
This policy applies to all users of NinjaPipe CRM worldwide, including visitors to our website, registered users of our web or mobile apps, and customers integrating our services with third-party applications.
Information We Collect
We collect both personal and non-personal information:
a) Information You Provide Directly
Account registration details such as name, email address, business name, and password.
Contact information provided through forms, support requests, or communications.
Payment and billing details (processed securely through third-party payment processors).
Customer data entered into the CRM, which may include contact names, notes, and messages.
b) Information Collected Automatically
Device details including IP address, browser type, time zone, and operating system.
Log and usage data such as actions taken within NinjaPipe, feature interactions, and session duration.
Cookies and similar tracking technologies to enable secure access, remember preferences, and analyze usage patterns.
c) Information from Third-Party Integrations
When you connect NinjaPipe with services such as Meta (WhatsApp API, Instagram API), Zapier, Pabbly, Twilio, Google Workspace (Gmail, Calendar, Apps), Outlook, or Office365, we receive data as authorized by you through their respective APIs. This may include contact details, calendar events, messages, or communication logs.
How We Use Information
We use your data to:
- Provide, operate, and maintain our CRM services.
- Authenticate users and manage account access.
- Deliver customer support and product updates.
- Process integrations and synchronize connected data.
- Improve our software, security, and user experience.
- Communicate with you about service updates, features, or marketing (you can unsubscribe any time).
- Comply with legal obligations, resolve disputes, and enforce agreements.
- Legal Bases for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal information under the following lawful bases: - Performance of a contract (to deliver our services).
- Compliance with legal obligations.
- Legitimate business interests (e.g., improving services and preventing fraud).
- Consent (where explicitly required, such as for marketing emails or third-party integrations).
Data Sharing and Disclosure
We do not sell personal information. We may share data only as follows:
With trusted partners and service providers who help us operate NinjaPipe, including Supabase (database and authentication), Vercel (hosting), and integrated third-party APIs as configured by users.
With government authorities, regulators, or legal parties when required by law.
In case of a business transfer, merger, or acquisition, where data may be part of the transferred assets.
All partners are required to comply with strict confidentiality and data security obligations.
International Data Transfers
As we operate globally, your data may be stored or processed in countries outside your own. Where required, we implement safeguards such as Standard Contractual Clauses to ensure compliance with GDPR and equivalent data protection standards.
Data Retention
- We retain information for as long as necessary to:
- Deliver services and maintain customer accounts.
- Comply with legal or contractual obligations.
- Resolve disputes or enforce agreements.
Data can be deleted upon request when permitted by law and consistent with our retention policies.
Security of Your Information
We use industry-standard practices to protect your data, including encryption in transit and at rest, network firewalls, access controls, and continuous monitoring. However, no online platform can guarantee absolute security, and users are responsible for safeguarding account credentials.
Your Rights and Choices
Depending on your region (such as under GDPR, CCPA, or Australia’s Privacy Act), you may have rights to:
- Access and obtain a copy of your personal data.
- Request correction or deletion of your data.
- Restrict or object to certain types of processing.
- Withdraw consent at any time.
- Port your data to another provider (where applicable).
Requests may be submitted by emailing support@ninjapipe.com.
Cookies and Tracking
We use cookies and similar technologies to optimize your experience, measure usage, and enable core functions. You can control cookies through your browser settings or opt out via cookie consent tools where provided.
Use of Mobile Apps
If you use our iOS or Android apps, we may collect device and app analytics (e.g., crash data, performance logs) to help improve the mobile experience.
These apps may also request permissions such as notifications, contacts, or storage—always with your consent.
Third-Party Links and Services
Our platform may contain links to or integrations with external services, including social media and productivity tools. We are not responsible for the content or privacy practices of those third parties. Please review their individual policies.
Data of Others You Provide
When using NinjaPipe to store or manage customer data, you confirm that you have obtained necessary consents or legal rights to share that data with us. We process such data solely on your instructions as a data processor.
Children’s Privacy
NinjaPipe is not designed for individuals under 16 years old. We do not knowingly collect data from minors. If we learn that such data has been provided, we will delete it promptly.
Changes to This Policy
We may update this policy periodically to reflect technological, regulatory, or operational changes. Updated versions will be posted on ninjapipe.com with a revised “Effective Date.” Significant updates may be communicated directly via email or in-app notification.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or how your data is handled, please contact:
NinjaPipe CRM
Email: support@ninjapipe.com
Address: Melbourne, Australia
Website: ninjapipe.com
For users in the European Union, you may also contact your local data protection authority for further assistance.