Effective Date: January 2026
Welcome to NinjaPipe CRM (“NinjaPipe”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of NinjaPipe CRM, including our website (ninjapipe.com), web app (ninjapipe.app), mobile applications, APIs, and related services (collectively, the “Service”).
By using the Service, you agree to be bound by these Terms. If you do not agree, you must not use NinjaPipe.
1. Eligibility
You must be at least 18 years of age and capable of entering into a binding contract to use NinjaPipe. By using our Service, you represent that you meet these requirements.
2. Account Registration and Responsibilities
To access most features, you must create an account. You agree to provide accurate, complete, and current information during registration and to keep it updated. You are solely responsible for:
– Maintaining the confidentiality of your login credentials.
– All activities performed under your account.
If unauthorized use occurs, you must notify us immediately at support@ninjapipe.com.
You may not:
– Create accounts through unauthorized means (e.g., bots, automated scripts).
– Impersonate another person or entity.
– Share account credentials with unapproved users.
3. Description of Services
NinjaPipe provides customer relationship management tools to help businesses manage contacts, communications, and workflows across integrations with platforms including Meta (WhatsApp API, Instagram API), Zapier, Pabbly, Twilio, Google Workspace, Outlook, and Office365.
Additional modules and features may be introduced or retired at our discretion.
4. Subscription Plans and Payments
NinjaPipe operates on a subscription basis. Fees, billing cycles, and payment terms are specified at the time of sign-up or renewal.
a) Billing and Renewal
– Subscriptions renew automatically unless cancelled before the next billing period.
– You authorize NinjaPipe to charge the payment method on file for recurring fees.
b) Refunds
Except where required by law, all fees are non-refundable once charged.
c) Taxes
You are responsible for all applicable taxes unless expressly stated otherwise in your plan.
5. Use of the Service
You agree to use NinjaPipe only for lawful business purposes. You may not:
– Access or use the Service for unlawful, abusive, or fraudulent activities.
– Copy, modify, or reverse-engineer our software or code.
– Attempt unauthorized access to the Service, infrastructure, or users’ data.
– Interfere with, disrupt, or harm servers, networks, or other users.
– Use the Service to send spam or unsolicited messages.
We reserve the right to suspend or terminate accounts that violate these rules.
6. Data Ownership and Rights
You retain ownership of all data and content you upload or manage within NinjaPipe (“Customer Data”).
By using the Service, you grant NinjaPipe a limited, worldwide, non-exclusive, and royalty-free license to host, store, process, and display your Customer Data for the sole purpose of providing the Service.
You are solely responsible for ensuring that your collection and use of Customer Data complies with applicable laws and third-party terms.
7. Integrations and Third-Party Services
NinjaPipe offers optional connections with third-party services, including Meta, Zapier, Twilio, Pabbly, Google Workspace, Outlook, and Office365. Use of these integrations is at your own discretion and subject to those providers’ terms and privacy policies.
NinjaPipe is not responsible for data collection, storage, or use by third-party services connected through our platform.
8. Service Availability and Maintenance
NinjaPipe aims to maintain reliable and continuous access to its services. However, availability may be affected by planned maintenance, technical issues, or factors beyond our control.
We make no guarantee of uninterrupted availability and are not liable for downtime, data delays, or losses resulting from system outages.
9. Intellectual Property
All intellectual property related to NinjaPipe CRM—including software, code, design, logos, documentation, and trademarks—is owned by or licensed to NinjaPipe.
Nothing in these Terms grants you ownership or intellectual property rights except as necessary for authorized Service use. You may not reproduce, distribute, or create derivative works from any part of NinjaPipe without our written consent.
10. Privacy and Data Protection
Your use of NinjaPipe is also governed by our Privacy Policy, which explains how we collect, use, and protect information. By using the Service, you acknowledge that you have read and accepted our Privacy Policy.
11. Confidentiality
Both parties shall keep each other’s confidential information strictly confidential and not disclose it to any third party without prior written consent, except as required by law.
12. Termination
You may terminate your account at any time through your account settings. NinjaPipe may suspend or terminate access immediately if you:
– Breach these Terms.
– Misuse or abuse the Service.
– Fail to pay subscription fees when due.
Upon termination:
– All rights granted to you under these Terms will cease.
– Your account and data may be deleted after a retention period.
You remain responsible for any outstanding fees or obligations.
13. Limitation of Liability
To the fullest extent permitted by law:
– NinjaPipe shall not be liable for any indirect, incidental, or consequential damages, lost profits, data loss, or business interruption resulting from your use (or inability to use) the Service.
– Our total aggregate liability for any claim shall not exceed the amount you paid for the Service during the preceding 12 months.
14. Disclaimer of Warranties
The Service is provided “as is” and “as available” without any warranties, express or implied. We do not guarantee that the Service will be error-free, secure, or compatible with all devices or integrations.
15. Indemnification
You agree to indemnify and hold harmless NinjaPipe, its employees, officers, and affiliates from any claim, demand, loss, or expense arising from:
– Your violation of these Terms.
– Your misuse of the Service.
– Your breach of applicable laws or third-party rights.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts in Melbourne, Australia.
For users outside Australia, local consumer protection laws may also apply where mandatory.
17. Modifications to the Terms
We reserve the right to amend these Terms at any time. Updates will be posted on ninjapipe.com with the effective date revised. Continued use after updates constitutes acceptance of the amended Terms.
18. Export Control and Compliance
You agree to comply with all applicable export and data transfer laws. You may not use NinjaPipe in any country or manner prohibited by law or regulation.
19. Entire Agreement
These Terms, along with our Privacy Policy and any service-specific agreements, form the entire agreement between you and NinjaPipe and supersede all prior or contemporaneous understandings.
20. Contact Us
For inquiries regarding these Terms or the Service, please contact:
NinjaPipe CRM
Email: support@ninjapipe.com
Address: Melbourne, Australia
Website: ninjapipe.com
Web App: ninjapipe.app